Refund & Returns Policy

Refunds and Returns Policy

Effective Date: 17th September 2024

Thank you for shopping with nanhtatetin.com, operated by Soe Du Ya. We value your satisfaction and want to ensure you are happy with your purchase. Please review our Refunds and Returns Policy, which outlines the process, conditions, and timeframes for product returns and refunds.

1. Eligibility for Returns

If you are not satisfied with your purchase, you may return the product(s) under the following conditions:

  • Return Period: You must request a return within 14 days of receiving the product.
  • Condition: The product must be in original condition, unused, and in its original packaging with all tags and seals intact.
  • Proof of Purchase: Returns must be accompanied by the original receipt or proof of purchase.

Non-Returnable Items:
Certain items are not eligible for return, including:

  • Opened or used products.
  • Products with damaged packaging (unless the damage occurred during delivery).
  • Items purchased on sale or with promotional discounts (unless defective).

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us:
    Email us at [email protected] with the subject line “Return Request.” Include your order number, a description of the product, and the reason for the return. Our customer support team will assist you.
  2. Return Approval:
    Once your request is received, we will review it and notify you within 2 business days whether your return is approved.
  3. Shipping the Return:
    If approved, you will be provided with instructions on where and how to return the product. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Refund Approval: If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 7-30 business days.
  • Partial Refunds: In some situations, only partial refunds may be granted, such as:
    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
    • Returns made after the 14-day window.
  • Refund Denial: If the return does not meet our policy criteria, we will notify you, and the product will be sent back to you at your cost, if desired.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at [email protected] to request an exchange. Exchanges must be requested within 14 days of receiving the item.

5. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for covering return shipping costs, except when the return is due to a defect or error on our part.
  • Shipping Fees Non-Refundable: Shipping costs incurred during the original purchase are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
  • Customs Fees: For international returns, customers may be responsible for any applicable customs or import fees.

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at [email protected] with photos and a description of the issue. We will arrange for a replacement or refund, including return shipping costs, if necessary.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  1. First, check your bank account or credit card statement again.
  2. Then, contact your credit card company or bank; it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

8. Contact Information

If you have any questions about our Refunds and Returns Policy or need further assistance, feel free to contact us:

We are here to help ensure you are satisfied with your shopping experience at nanhtatetin.com. Thank you for choosing us for your traditional medicine supply needs..